Complaints

We want to hear about it when something goes wrong. A complaint helps us put it right for you and improve for every client.

1. How to complain

• Through the support space of the platform, which is the fastest way for an operation.
• Through our contact form or by email at info@voltasquare.com.
• Include your company name, the operation reference, a description of the problem and what you expect from us.

2. Our commitments

• We acknowledge receipt within 2 business days.
• We reply in writing within 15 business days at most.
• If the investigation needs more time, for example because a bank or a partner is involved, we tell you why and when you can expect an answer.

3. Time limits

Complaints about an operation must be made within 60 days of its execution; after that, the operation is deemed accepted. Errors in statements must be reported within 30 days of their availability.

4. If you are not satisfied

If our answer does not satisfy you, ask for your complaint to be reviewed by a manager not involved in the original answer. Your remaining rights, including the courts set out in your agreement, are not affected.