Privacy policy

This policy explains how Volta Square LLC (United States) and Volta Square Inc. (Canada) (“Volta”, “we”) handle personal information when you visit pay.voltasquare.com, use the platform app.voltasquare.com, contact us, subscribe to our articles or apply for a job. Volta Square LLC, 307 W 18th St, Cheyenne, WY 82001, United States, is the controller for the website and the platform; Volta Square Inc. acts as joint controller for operations it handles in Canada.

1. What we collect

• Business information: legal name, registration and tax numbers, incorporation documents, address, activity, expected payments, origin of funds.
• People linked to the business: directors, users and beneficial owners, including name, date of birth, address, nationality, identity documents and verification results.
• Operations: quotes, payments, beneficiaries, invoices, amounts, dates and references.
• What you send us: contact form, emails, phone calls, WhatsApp messages, article subscriptions.
• Job applications: name, contact details, LinkedIn profile, CV and anything you choose to share.
• Technical information: IP address, device, browser and security logs on the platform, including at electronic signature.

2. Why we use it, and on what basis

• To verify businesses and beneficial owners, screen sanctions lists and meet anti-money laundering obligations (legal obligation).
• To provide quotes, execute exchange and payments and support your account (performance of a contract).
• To prevent fraud and secure our systems (legitimate interest and legal obligation).
• To answer your requests and send service messages (legitimate interest, or steps before a contract).
• To send our articles, only if you subscribe (consent, which you can withdraw at any time).
• To assess job applications (steps at your request and legitimate interest).

3. Who we share it with

We do not sell personal information. We share it only when needed: with the banks and payment partners that execute your operations; with service providers that host our systems, verify identities, screen sanctions lists, read documents and send emails, bound by confidentiality and data protection obligations; with regulators, financial intelligence units and authorities when the law requires it; with our professional advisers.

4. International transfers

We operate between Africa, Europe and North America, so information may be processed outside your country. Where the law requires it, for example for people in the European Union or the United Kingdom, we use appropriate safeguards such as standard contractual clauses.

5. How long we keep it

• Identification and operation records: while the account is open, then generally at least five years after the end of the relationship or the operation, as anti-money laundering laws require.
• Contact requests that do not lead to an account: up to 24 months.
• Job applications: up to 24 months, unless you ask us to delete yours sooner.
• Article subscriptions: until you unsubscribe.

6. Security

We protect information with encryption, private storage, access controls by role and monitoring. No system is completely secure: keep your login details private and tell us immediately if you suspect unauthorised access. If a breach is likely to put your rights at risk, we will inform you and the competent authorities as the law requires.

7. Your rights

Depending on where you live, you may access, correct or delete your information, restrict or object to certain uses, withdraw consent and ask for portability. Some requests may be limited where the law requires us to keep records. To exercise your rights, write to info@voltasquare.com. You may also complain to your data protection authority, for example the CNIL in France or the Office of the Privacy Commissioner of Canada.

8. Cookies

This website sets no advertising or analytics cookies. See our Cookies page for details.